FAQ MEMORIES IN THREADS AND INSTRUCTIONS

WHAT ARE MEMORY KEEPSAKE DOLLS AND MEMORY KEEPSAKE RESIN PIECES?
Memories in Threads Heirloom Keepsake Dolls and Decor are items such as our-
DOLLS / QUILTS / DINOSAURS / UNICORNS ETC
Created using any form of clothing / materials or fabric pieces that take on special meaning from - from childhood, from weddings, from christenings, to passed loved ones.
Memories in Threads Keepsake Jewellery are pieces are finely curated pieces of epoxy resin jewellery using high quality fittings and settings such as our
RINGS / EARRINGS / EUROPEAN BEADS / PENDANTS ETC.
We individually design each item around your needs and items in a one on one online consultation to reach a desired piece. Each item is created with love and care and truly is an honour to create.
WHAT ARE THE TYPES OF ITEMS YOU CAN USE WITHIN MEMORY ITEMS?

With the use of things such as -

Preserved wedding, funeral flowers, ceremony flowers we work with a beautiful local business called Bouquets Forever to preserve individual flowers and small posies ready to use within our pieces. This means your flowers are PROFESSIONALLY PRESERVED in a way to best hold colour and the only way to set non dried flowers into resin safely. This process can take from 6 to 12 weeks (not including the creation of your resin jewellery piece. Likewise we can work with dried flowers. This is available to add to you piece and is at a price of $30 preservation fee included in most of our drop down choices. The preservation is only for one or two flowers and foliage. We are unable to preserve full bouquets etc unless you work with Bouquets Forever to preserve with a purchase of their frames.

Fabrics from weddings / christenings / childhood / passed loves ones / coming home from hospital wraps etc

DNA inclusions - such things cremation ashes and locks of hair etc.

Please unsure you read our CARING FOR YOUR ITEMS page for more surrounding our RESIN JEWELLERY and the nature of epoxy resin.

WHY CAN'T I CHECKOUT SOME MEMORIES IN THREADS ITEMS AT THE CHECKOUT?
Due to being CUSTOM MADE TO ORDER we list our items so you can see the item and the details and a price estimation of your items you may want to design with us. Simply CONTACT US HERE to start the design process today.
CAN YOU SOURCE OTHER METAL and TYPES?
Work with us to source a fitting or setting of your choice in - pendants / rings / earrings / European style beads that fit Michael Hill and Pandora style bracelets and bangles.
We also are able to source most fittings in YELLOW GOLD 14CT / WHITE GOLD 14CT / ROSE GOLD VERMAIL.
Simply by making contact on the CONTACT US form HERE
where you are able to personally inquire about pricing or a custom sourced item and sizing as well.
HOW CAN I SEE WHAT OTHER ITEMS YOU HAVE CREATED FOR MEMORIES IN THREADS PIECES?
Pop over to our Blog HERE where you are able to locate some journeys and examples of our work, along with an extensive viewing collection on our Facebook Page HERE.
DO YOUR MEMORIES IN THREADS EUROPEAN BEADS FIT PANDORA BRACELETS?
Yes, of course. They fit the Pandora signature bracelet as well as bangles. They also fit Michael Hill bracelets. These are also light enough to wear as a pendant on a chain too.
The inner dimensions of the tunnel is 5/6mm approximately.
HOW LONG DOES IT TYPICALLY TAKE FOR A CUSTOM ORDER?
Typically a custom order takes approximately 4 to 8 week for Memories in Threads Collection pieces - depending on time of ordering. Flower Preservation is approximately a 6 to 12 week turn around time. These preservation times do not include our make time of approx 4 to 6 weeks.This will be outlined to you at the time of inquiry. Memory Collection pieces time frames also do pend the receipt of the items to be used from the customer.
WHAT IS THE ORDERING PROCESS FOR A MEMORIES IN THREADS PIECE?

Once you have engaged us to design a Memories in Threads piece for you we -

WORK WITH YOU VIA A ONE ON ONE CONSULT VIA EMAIL to see what the key needs of your design are, and what inclusions you are wanting to work with.

A SKETCH / IMAGES OF EXAMPLES OF COLOURS / FABRICS / RESIN COLOURANTS ETC is corresponded and confirmed with you and worked on until you are 100% happy.

ONCE THE DESIGN IS APPROVED via this process above, a CUSTOM LISTING will be set up for you on our WEBSITE. You can then purchase the listing set up from you and arrange the items we discussed in the design consult.

You then SEND TO US the items with an address personally passed on to you (custom lead times either start from the full payment received , or from the Memories in Threads items received, whichever occurs last) You will always be informed as to the lead time more accurately ie 4 week or 5 weeks (will not be longer than 8 weeks) at the time of design so you can be sure that you know before ordering.

HOW DO I GET MY MEMORY ITEMS TO YOU?
When sending to us your items - please ensure you send your items to us in a TRACKED WITH SIGNATURE satchel or padded envelope.
Please also let us know the date of sending so we can watch our for and ensure we are home to receive. Signature gives you the peace of mind it was received by the correct person.
For those wanting to have the balance of the items returned at the end PLEASE ensure at the time of buying your packaging to send to us your items to craft with, you BUY TWO OF THE SAME SATCHELS. IE your items take up a Medium Satchel. BUY A SECOND OF THE SAME. One satchel will include your Memory items for us to work with, and the other is to be a PAID SELF ADDRESSED one sent inside WITH your memory items for us to work with. More information on this is in the next FAQ.
WHAT HAPPENS TO MY REMAINING CLOTHING / FABRICS FROM A MEMORY DOLL OR DECOR PIECE?

When you place a Memory Doll or Decor piece order from us, please ensure you include 1 x SELF ADDRESSED AUSTRALIA POST SATCHEL (the same size you purchased to send to us your Memory items) WITH TRACKING AND SIGNATURE.

This will be used to send back to you, your remaining clothing and fabric items.This process is the most convenient and safest way for you to receive your remaining items back. Please note that this is just for your return of items. We have a separate P&H charge at checkout for the postage of your actual created Heirloom Cloth Doll or Decor piece. These are sent in different parcels to you. So 1 x parcel with return of items left (in your self addressed tracked satchel via Australia Post) and 1 x parcel with your Memory Doll or Decor piece.

Shall you not send a self addressed Australia Post satchel in the same size you sent the items to us in, we are unable to return the remaining items. You can however arrange postage via direct deposit transfer or PayPal on a separate invoice if this is forgotten at time of sending the items to us, so we can arrange to return your items to you with your created Memory Doll or Decor piece.

HOW MUCH DO ITEMS COST?
RubyBabyDesigns Keepsake Collective prices vary through collections. Here is a price guide for you at a quick glace -
Memories in Threads Dolls - priced from $129.00
Memories in Threads Quilts - priced from $499.00 to $999.00 approximately.
Memories in Threads Pillows - priced from $129.00 approximately.
Memories in Threads Resin Jewellery - priced from $99.00 onwards pending metal and setting used.
HOW ARE MY ITEMS POSTED?
RubyBabyDesigns Keepsake Collective send your order via Australia Post in a variety of ways. WE ASK YOU ONLY USE THE FOLLOWING OPTIONS FOR YOU MEMORY ITEMS - EXPRESS WITH TRACKING AND SIGNATURE.
Unfortunately we do not deliver to SAFE DROP boxes.
When selecting EXPRESS postage, please ensure you check with AUSTRALIA POST on their network to see if you qualify for Express Postage or Guaranteed Next day delivery. Please do note that the next day delivery is not once ordered. There is a CUSTOM LEAD TIME for all Memories in Threads Orders of approximately 4 to 8 weeks. This varies on peak times, order volume as well as the order you have placed complexity.
WHERE ARE MY ITEMS MADE?
All of your orders and handmade in a studio in the West of Melbourne by the maker Lori. You can see a Meet the Maker Page in our side menu.

WHAT IS INSIDE MY HEIRLOOM CLOTH DOLL AND DECOR PIECES?

We use 100% PET fill for all of our items with fill. This is environmentally friendly by using 100% recycled materials, which also means significantly lower allergens too. By choosing this fill solution, with every 10kg bag we use, we are saving 70 plastic bottles ending up in landfill. This is important to us! Please also see our CARING FOR YOUR ITEMS page for advice on storing your item and the expected settling process of your piece.

For our Decor pieces - ie quilts - internal batting is Cotton / Bamboo.

DO YOU HAVE BRANDING ON YOUR ITEMS?

Yes we sure do, you will find a branded flag or long woven label with our logo and initials placed on each and every one of our WOVEN items. You will also find care labels attached to all Cloth Doll and Decor pieces.

CARING FOR YOUR PIECES

Please refer to our side bar menu page CARING FOR YOUR ITEM for all of the details and information. A brief caring for you piece card is also included in your delivery, however full care instructions you will find HERE.

HOW DO I SEND MY BREAST MILK TO YOU?

After placing your order or paying for you custom listing, breast milk / locks of hair / ashes / flowers are easy to send to us via the mail. We will of course let you know the details within a follow up email to your email address with more detailed information. However -

Take you Breast Milk - Ensure it is either fresh or thawed at room temp - only 10 to 20ml and place into a double lined ZIP LOCK BAG sealed with tape on both bags. Ensure no residue before sending. DO NOT SEND US FROZEN OR COLD MILK. It must be room temp.

Take your locks of hair (approx 1-2cm in width and approx 3 to 4cm in length MAX REQUIREMENT) and approx thumb nail size of ashes (if you can spare 1 teaspoon that would be ideal) and place into a double ZIP LOCK BAG sealed with tape on both bags.

Take your flower / bub / foliage and place into a double ZIP LOCK BAG sealed with tape on both bags. Or place into a appropriate sized box.

For each of the above, write your full name and order number onto the zip lock bag and seal with tape on EACH of the openings to double secure and shall there be a leak it will only go into the next sealed bag. Send to us in a tracked with signature padded envelope and for the Breast Milk make sure it is bubble wrapped correctly and ensure you return address is listed on the back.

PLEASE ENSURE YOU SEND ANY INCLUSION EITHER IN A BOXED POSTAGE SOLUTION, OR WRAPPED IN BUBBLE WRAP WITHIN THE SATCHEL OR ENVELOPE. FLOWERS ARE RECOMMENDED TO BE SENT WITHIN A BOX WITH BUBBLE WRAP.