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CARING FOR YOUR ITEMS

Every single piece handcrafted within the RubyBabyDesigns Keepsake Collective studio in the west of Melbourne, and are one of pure KEEPSAKE and HEIRLOOM quality.
 
 We pride ourselves on our quality and presentation. It is a key focus for us to bring to you our gorgeous collections. Meaning we are little perfectionists here, and from the testimonials you can find in our side bar menu, you can see that our customers are overjoyed with their items in quality and service. 
 
We cannot stress enough that every piece created is created with the utmost love and care. Creating handmade items bring out a piece of our soul every time we design and create. Each piece sent home is sent home with a piece of our heart - and they certainly are so very hard to part with. In most cases, there is a background story as to why we are being trusted with something so special, and as such, we get involved in the journey - it is certainly a huge reason we do what we do here.
 
To be there for joy, celebrations, healing, love and remembrance. 
This means they are meant for KEEPSAKES only.
 

CLOTH DOLL COLLECTIONS IMPORTANT INFORMATION

These are not to be considered a toy.
Our pieces are all handmade - meaning all of the details are hand machine stitched (ie not mass produced in a factory production line), or hand embroidered, and hand cut - meaning these are delicate in nature and are not suitable for children under the age of 5 as may contain small parts. This is also indicated on all of our items in a care label form, located on each and every one of our lovely collection pieces - along with a small branded label.
 
With the exception of our Memory Collection, all of the materials used within our collection are all new, unless of course specified otherwise - ie use of amazing vintage lace etc.
 
We source our beautiful fabrics from all over the world, and strive as such to provide a unique look. We also pride ourselves on supporting Australian designed fabric.
 
We can hand on heart say our dolls and decor are one of a kind and unique, as they are all designed and pattern made within our studio (with the exception of our giraffe decor pieces)
 
Lori - the creator, is a trained pattern maker, designer, and product developer - which means of course, has trained in garment construction. Studying at one of the leading facilities in Melbourne of fashion design / product development and construction. So you can rest assured the techniques used within each item is one that is qualified.
 
Of course our Cloth Heirloom Dolls and Decor are not machine washable, dry cleanable, and are unable to be ironed.
 
As this is a Heirloom Keepsake piece - you may want to use a lightly damp clean cloth to keep clean shall you require it. ie dust. This is to be done in a gentle manner.
To ensure that your HEIRLOOM KEEPSAKE pieces are kept in the best condition possible once they have arrived, we do recommend the following checking over upon receipt of your item. Each item is nicely presented in a dust bag or wrapped in brown kraft paper.
 
To store your items, if not being displayed, please store in a carded box and keep in a dry cool place. Please ensure you take out to air every month. If stored in plastic (not recommended) please air every week or so. This is to ensure your item is kept as fresh as possible within storage.
 
Please avoid direct exposure to sunlight, this will cause fading and over time may cause items to become brittle and discoloured.
 
Over time our lovely piece will have the inside stuffing settle. We allow time for settling within our handmaking process and take this into consideration,  letting it settle for the second stuff. However there will be settlement and change in shape/firmness over time.
 
Please handle gently - these items are HEIRLOOM KEEPSAKE quality and are not toys. We are very clear in our message that these items are DECOR and are labelled as such.
 

MEMORY CLOTH COLLECTIONS IMPORTANT INFORMATION

Along with the information above, with our cloth dolls, it is important for you to know that because our Memory Cloth Collection - from decor to cloth dolls to jewellery - we do need to cut the garments in which you send to us to use. This allows us to create your precious pieces. We take the utmost care to ensure we take only what we need to create your pieces and are respectful to the balance of your garments. These will always be returned. We do not wash or launder your garments. We do try our very best to use features of the garment, and we will always try to ensure we leave out part of the garments that may be torn, marked, pilled etc. But sometimes this may not be possible and we will always communicate with you surrounding this. For caring for your cloth items, please ensure you also follow the above care and storing instructions.
 

MEMORY RESIN JEWELLERY IMPORTANT INFORMATION

Our RESIN and JEWELLERY collection also requires some important instructions to care for your delicate pieces AND also to DEEPLY CONSIDER PRIOR TO PURCHASING.
 
Please do be gentle with all of your RESIN pieces. It is truly a unique and special piece. Although resin is robust, we ask that you treat your piece in a delicate nature. That means these pieces are for occasional wear to extend its life as much as possible.
 
There may be so slight imperfections in your hand crafted piece - such as minor imperfections or minor air bubbles. This is the nature of the item and use of resin however all care is taken to ensure they are minor and do not take away from your piece.
 
IMPORTANT NOTICE BEFORE ORDERING - Please do note that over time resin will slowly break down, this is the nature of epoxy resin - so please be aware of this when you order such a piece. We want to be as transparent to our customers as possible in this notification with you and we do not want to mislead you with a lifelong promise. Thus the naming of Keepsake.
Resin in its nature does change over time - due to lots and lots of reasons. It could be temperature, it could be moisture, sunlight, the way in which it is stored, contact with creams as such, air etc too. These can change the resin characteristics over time - that can cause it to break down, alter colour slightly. This can sometimes occur after a long time, or a shorter time. Therefore we are unable to tell you how your pieces may change or when they may change over time, as environmental factors do change this. Sometimes they change and sometimes they don't at all. We let you know this to ensure it is the right fit for you when choosing your keepsake piece. We pass on instructions to give you the best way to care for your items to prolong the life of your piece to keep it looking as good as possible over time.
 
If you feel that parting with something so special such as cremation ashes or locks of hair or perhaps they are the only pieces you have we recommend these pieces are not for you in your array of choices out there. We suggest seeking other alternatives such as fired glass or urns etc. We want to be open and honest about the materials we use and create with so you can make an informed decision around how you would like to use your inclusions special to you. And we would hate to cause any anguish surrounding this for the long term.
Epoxy resin over time does loose its lustre, some colouring and discolour as well as gradually break down. These pieces are meant for keepsake purposes and NOT everday wear. As this will accelerate the breakdown process. 
 
However by being gentle and following some simple care instructions you will extend the life of your piece.
This process will increase at a quicker rate shall these precautions not be taken. Please do note resin does scratch and dent in minor ways, and does loose it sheen over time too.You are able to use a clean dry microfibre cloth to gently polish to restore some of the sheen, likewise there are resin polishing creams available. However please do note that these are unable to be used on the fittings and settings of the items. You may need to look at a jewellery polish to exclusively polish the setting only.
 
Please keep your items away from any form of creams or perfumes, soaps, water and sunlight etc. Please ensure you keep your items aired when not worn. Storing in jewellery boxes etc causes rapid reactions especially on the sterling silver. If you are storing, please ensure it is a place that is dry and cool and you air very regularly.
 
Such metals as sterling silver are an alloy. Alloys contain metals that react with chemicals found in the air and does produce tarnish because of this. This is naturally occurring in sterling silver and some other metals. Higher levels of moisture, exposure to water and sunlight and other contaminates do accelerate this process and reaction.
 
Take steps to protect your piece as best you can to avoid the increase in these issues with the resin and the metals. Most small tarnish marks can be removed by lightly and gently polishing, or with a anti-tarnish solution - however please ensure that this does not come into contact with your resin gem or the resin part of your items. This solution or polish may not be compatible with the resin and cause breakdown quickly.
Please also do note that colours within our resin pieces - ie pigments, glitters, foils and preserved breast milk etc may change colour over time inside the resin. The biggest factors in this is sunlight and water. This is something we are unable to control once set within the resin. But by caring for your items using the above tips, this will assist in keeping your piece looking lovely for a period of time that works back to the above information surrounding epoxy resin.
 
By using any of these creams and polishing liquids on your pieces you do so at your own risk. Please do keep these sterling silver creams and polishes away from your gem as there may be a chemical reaction that we cannot control and therefore may damage your gem, and or your sterling silver piece.
 
For those items that have Rhodium Plated finished such as our Olivia Oval Halo Ring - please note that we do not endorse the re - treatment of the rhodium plating as the handmade resin gem is not a mined gem and therefore does not have the same characteristics of a mined and finished gem - which are strong.
 
Therefore if you do feel like you would like to treat the rhodium plated setting, please only do so on the band. This will be at the discretion of your jeweller and we therefore cannot be responsible for the gem damage. The gem will not withstand the rhodium plating treatment due to the nature of the resin gem.
 
By checking out any of our items and most importantly our RESIN JEWELLERY PIECES and purchasing them, you have acknowledged you understand the nature of these items as this link is within all of our jewellery listings. We do our best to provide you with information appropriate to your purchase to understand the item and the nature surrounding your items and how to care for them to keep you piece as best as possible.