CURRENT POSTAGE DELAYS AND SOME IMPORTANT INFORMATION
POSTAGE AND ORDER UPDATES
Please take some time to see some important information surrounding some current delays and supply hold ups during this time.
With the information that has come to all business owners from Australia Post, we would like to keep you informed of where RubyBabyDesigns are at during this current time.
We are a Melbourne based business and as of August we are in stage 4 lockdown - meaning we can only go out for essential food shopping. We are however able to continue to produce your gorgeous items, receive deliveries, and of course go to the Post Office .
In order for the postal run to be safe for our family we will be completing our postal run ONCE A WEEK.
A few other things to keep in mind -
Australia Post will only be delivering letters every second day. And as announced this week will be reducing parcel deliveries to twice a week. THIS WILL RESULT IN LONGER RECEIPT TIMES OF YOUR PARCEL.
NO SIGNATURE - on some items ie Memory orders we do URGE you to select this option - it means that you will not have the postie ask for a signature, however if it cannot be left in a safe place a slip will be left for you to collect from the post office.
PLEASE ENSURE YOU LIST A PHONE NUMBER on the order so we can place this on the parcel. This will allow Australia Post to contact you in regards to keeping track of the order and also sometimes make a selection on the day of the delivery. ESPECIALLY WITH SIGNATURE.
NEXT DAY DELIVERY - is now suspended until further notice from Australia Post.
EXPRESS POSTAGE - Due to the volume of parcels through Australia Post at the moment EXPRESS POSTAGE will faster than standard postage, however the 1 to 5 day express postage turnaround may not be met during this time. Please allow 2 to 3 weeks for express at worst case scenario.
STANDARD POSTAGE - Currently standard postage at worst case scenario (fingers crossed) please allow up to 4 to 5 weeks for delivery - but do be aware of some hold ups and we appreciate your patience with these delays.
WE WILL BE CONTINUING TO MEET PRODUCTION TIMEFRAMES - During this time, we will make the commitment to you to continue to provide our services, and that includes MAINTAINING our PROCESSING TIMES. Ready made time items will still be processed and posted within 1-3 business days. Additions and personalisation of ready made items will be processed and posted within the 3 to 5 business days as usual.
CUSTOM ORDERS - Will still remain at custom lead times as per agreement in purchase.
CURRENT DELAYS ON SOME JEWELLERY SETTINGS - We purchase some jewellery settings from the USA - this is currently experiencing shut downs and therefore delays with processing and postage of some of our settings - such as rings. We have therefore placed SOLD OUT on these items. We do encourage you to make contact with us to express your interest in these items as they are still available through our jeweller upon custom enquiry to them. However these settings may take between 4 to 10 weeks to receive in our hands to craft with. That crafting time is approximately 4 to 6 weeks also. So if you are happy to be patient and create your piece over this timeframe - feel free to send us an email to express your interest to order and we can arrange that for you.
SENDING MEMORY ITEMS - It is important more than ever to ensure you send your INCLUSIONS to us via EXPRESS WITH SIGNATURE to ensure the quickest and safest method available. This will take a little longer for us to receive and we will of course let you know when we receive safely as a courtesy. This will of course delay our start on your Memory item piece but we will do our best to catch up during production!
We are currently working all of our orders around a 4 year old little one due to being in a Vic covid hotspot, this does mean that we are trying to balance production times with caring for our little one - and let's face it we will know the attention 4 year olds need. So we apologise in advance if there is a delay in updates or replies. There may be slight delays in resin jewellery due to this as our little girl needs to be out of the premises in order for us to set and use these chemicals. So we apologise in advance for these delays - we have therefore changed the custom make times on these items.
We thank you for your patience during this time and cannot thank you enough for your continuous support of RubyBabyDesigns.